Privacy policy

Effective date: July 14, 2025  |  Last updated: August 18, 2026

Pillar Point Digital (“Pillar Point Digital,” “we,” “us,” or “our”) operates the website pillarpointdigital.com (the “Site”). We’re a digital marketing agency, and we take the same care with your information that we’d want taken with our own. This Privacy Policy explains what information we collect through the Site, how we use it, who we share it with, and the choices and rights you have.

By using the Site or submitting information through it, you agree to this Privacy Policy. If you don’t agree with it, please don’t use the Site or submit your information.

1. Information we collect

Information you provide to us

The only personal information we collect directly from you is what you choose to give us — typically when you fill out a contact or lead form, request a proposal or audit, book a call, or email us. That information is limited to:

• Your name
• Your phone number
• Your email address
• Basic business information — such as your company name, website, industry, and a short description of what you’re looking for help with

We don’t ask for, and you should not submit, sensitive personal information through the Site (such as Social Security numbers, financial account numbers, health information, or government ID numbers).

Information collected automatically

Like most websites, when you visit the Site our servers and third-party analytics and advertising tools automatically collect certain technical information about your visit. This may include your IP address, browser type, device type, operating system, the pages you view, how long you stay, the site that referred you, and general (city-level) location. This information is collected through cookies, pixels, and similar technologies, described in Section 4. On its own, it generally does not identify you personally.

2. How we use your information

We use the information described above to:

• Respond to your inquiry and communicate with you about your request;
• Contact you — by phone call, email, or text message — about our services, your project, proposals, scheduling, and related follow-up (see Section 3);
• Provide, personalize, and improve our services and the Site;
• Send you marketing and informational communications you’ve agreed to receive, which you can opt out of at any time;
• Measure and improve our marketing, including through analytics and advertising platforms;
• Maintain our business records, enforce our agreements, and protect our legal rights;
• Comply with applicable laws and respond to lawful requests from authorities.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

3. Your consent to be contacted

By submitting your name, phone number, email address, or business information through any form on the Site (or by otherwise providing it to us, for example by email or during a call), you expressly consent to Pillar Point Digital contacting you:

• By phone call at the number you provided, including calls made using automated technology or prerecorded messages where permitted;
• By email at the address you provided, including follow-up, service, and marketing messages;
• By text message (SMS/MMS) at the number you provided, where you have agreed to receive texts. Message frequency varies, and message and data rates may apply.

Your consent to receive calls or texts is not a condition of purchasing any goods or services from us. You may withdraw your consent at any time: reply STOP to any text message to stop receiving texts (reply HELP for help), click “unsubscribe” in any marketing email, tell us during any call, or email us at info@pillarpointdigital.com. We will honor opt-out requests promptly. Withdrawing consent will not affect communications necessary to complete a service you’ve already engaged us for, such as transactional or account-related messages.

We do not sell or share your phone number or text messaging opt-in status with third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with providers acting on our behalf to deliver the messages.

4. Cookies, analytics, and advertising technologies

We use cookies, pixels, and similar technologies on the Site. These currently include, or may include:

• Google Analytics — helps us understand how visitors use the Site (pages visited, time on page, traffic sources) so we can improve it. Learn how Google uses this data at policies.google.com/technologies/partner-sites. You can opt out with the Google Analytics opt-out browser add-on.
• Google Ads tags — used to measure the performance of our advertising and to show relevant ads (including remarketing) to people who have visited the Site. You can manage ad personalization at myadcenter.google.com.
• Meta (Facebook/Instagram) Pixel — used to measure our advertising on Meta platforms and to show relevant ads to Site visitors. You can manage your ad preferences in your Meta ad settings.

You can also control cookies through your browser settings (blocking or deleting them), though some parts of the Site may not work as intended without them, and you can opt out of many interest-based ads through the Digital Advertising Alliance at optout.aboutads.info.

5. How we share information

We do not rent or sell your personal information. We share it only in these limited circumstances:

• Service providers. With vendors who perform services on our behalf — such as website hosting, form and scheduling tools, customer relationship management (CRM) software, email and text messaging platforms, and analytics and advertising platforms. These providers may only use your information to perform services for us.
• Legal compliance and protection. When we believe in good faith that disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of Pillar Point Digital, our clients, or others.
• Business transfers. If Pillar Point Digital is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its assets, your information may be transferred as part of that transaction. We will require the receiving party to honor commitments materially consistent with this Privacy Policy.
• With your direction or consent. If you ask us to share your information with someone, or otherwise consent to a disclosure.

6. How long we keep your information

We keep personal information only as long as we reasonably need it for the purposes described in this policy — for example, for as long as we’re in an active conversation or engagement with you, and afterward as needed to maintain business records, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements. When we no longer need your information, we delete it or de-identify it.

7. How we protect your information

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information — including encrypted (HTTPS) connections on the Site, access limited to those who need it, and reputable third-party providers. That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by applicable law.

8. Your privacy rights and choices

Depending on where you live, you may have rights under state privacy laws — such as the Indiana Consumer Data Protection Act, the California Consumer Privacy Act, or similar laws in other states — including the right to:

• Access the personal information we hold about you and receive a copy of it;
• Correct inaccurate personal information;
• Delete personal information you’ve provided to us;
• Opt out of targeted advertising and of any sale of personal information (as noted above, we do not sell personal information);
• Not be discriminated against for exercising any of these rights.

We extend these choices to everyone who contacts us through the Site, regardless of where you live or whether a particular law technically applies to us. To exercise any of them, email info@pillarpointdigital.com with your request. We may need to verify your identity — usually by confirming control of the email address or phone number on file — before acting on it. We’ll respond within 45 days or sooner where the law requires. If we decline a request, you may appeal by replying to our response, and where applicable you may also contact your state Attorney General.

9. Email and text message communications

Email. Marketing emails from us always include an unsubscribe link. Clicking it stops marketing email; we may still send non-marketing messages related to an active engagement (for example, replies to your inquiry, proposals you requested, or invoices).

Text messages. If you’ve opted in to texts, you can stop them at any time by replying STOP. After you opt out, we may send one final message confirming your opt-out. Reply HELP for assistance, or contact us using the details below. Message frequency varies and message and data rates may apply, depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages.

10. Links to other websites

The Site may link to third-party websites — for example, client sites, scheduling tools, or social media platforms. We are not responsible for the privacy practices or content of those sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policy of any site you visit.

11. Children’s privacy

The Site is a business-to-business service and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us at info@pillarpointdigital.com and we will delete it.

12. Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals or the Global Privacy Control (GPC). Where applicable law requires it, we honor recognized opt-out preference signals such as GPC as a request to opt out of targeted advertising. Otherwise, because no consistent industry standard for Do Not Track has been adopted, the Site does not currently respond to DNT signals. You can still use the cookie and advertising controls described in Section 4.

13. Changes to this policy

We may update this Privacy Policy from time to time as our practices or the law change. When we do, we’ll post the revised version on this page and update the “Last updated” date at the top. If a change materially affects how we use personal information you’ve already given us, we’ll take reasonable steps to notify you — for example, by email or a notice on the Site. Your continued use of the Site after changes take effect means you accept the revised policy.

14. Governing law

This Privacy Policy and any dispute arising out of it or your use of the Site are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules, except where the privacy law of your state of residence applies to you by its terms.

15. How to contact us

Questions, requests, or concerns about this Privacy Policy or your personal information? We’re easy to reach: